Magic Mountain Moments.
Booking a holiday with Pyrenees Mountain Adventure.
Minimum Group Size.
If you have a group of 4 or more, check the availability and cost of travel to the Eastern Pyrenees, which is well served by both rail and air (Carcassonne, Toulouse, Perpignan) for the dates when your group is free. The next step is to contact me with the dates you are available so we can start to put together your perfect Pyrenees mountain adventure.
Time of Year.
Pyrenees Mountain Adventure runs holidays throughout the year. Summer holidays run from mid June through to September. Winter snowshoeing holidays run from January through to March. The Trip Notes for each holiday will specify which time of year the holiday is possible.
Pyrenees Mountain Adventure is committed to reducing the environmental impact of its holidays and only chooses accommodation that shares its concern about being Earth friendly. For those holidays that are based at just one accommodation and involve day walks out each day, returning back each afternoon, you are able to choose between a range of eco friendly accommodation options. Self catering in a log cabin (Huttopia, Font Romeu), self catering in an upmarket eco apartment (Chalet Anna, Les Angles) or bed and breakfast in an eco gite. For the hut to hut treks you will walk between spectacularly located mountain refuges (Refuge des Estagnous) or you can choose to 'wild' camp - either eating at a hut/refuge if there is one nearby or carrying and cooking your own food for an authentic 'back to nature' experience.
How To Book.
If you are part of a group of 4 or more, fill in the last page of the Trip Notes of the holiday that interests you. Here you are able to put together a holiday that best suits your group including choosing your own dates, type of accomodation and number of days - your perfect Pyrenees mountain adventure!
Send this to me by mail or email (as a scanned document) and I will finalise the itinerary and send you a price. If there is a group of 6, the 7th person travels free. There is a reductions available for under 18's.
Once you are happy with the itinerary and price, I will send you a booking form.
Send the completed booking form to me and the required deposit. The booking form explains how to do this.
Once I have your booking form and payment, I will send you a confirmation of your booking. Only book your travel arrangements and insurance when you have received confirmation from me of your booking.
There are airports in Toulouse, Carcassonne, Perpignan, Gerona and Barcelona that can be used to reach the Eastern Pyrenees. All are served budget airlines. Pyrenees Mountain Adventure offers a free transfer from your airport.
Why not travel to the Eastern Pyrenees by train? The train is kinder on the planet and travelling overnight in a sleeper train, you can sleep the miles away! Pyrenees Mountain Adventure is helping to encourage greener travel, with a £100 Greener Travel Cashback.
For summer walking based at the Orri de Planès, Chalet Anna in Les Angles or Huttopia in Font Romeu,
where clients are based at one location and complete day walks.
For summer hut to hut trekking eg Pic Carlit Challenge or Freedom Trail/Chemin de la Liberté where clients
are walking from mountain hut to mountain hut.
For winter snowshoeing based at the Orri de Planes, Chalet Anna in Les Angles or Huttopia in Font Romeu,
where clientsare based at one location
Are you adequately insured ? It is a condition of joining any of the holidays that you must be insured against medical and personal accident risks (to include repatriation costs, air ambulance and helicopter rescue services). It is also strongly recommended to take out cancellation insurance.
Try British Mountaineering Council (BMC), Snowcard and Green Travel Insurance (ETA).
Terms and Conditions:
Please read the Terms and Conditions before filling in the booking form. Save/Print out a copy of the
Terms and Conditions for your records. The Terms and Conditions as a PDF
1. Booking and Payment.
1.1 To confirm your booking you are required to pay a non refundable deposit of 50% of the cost of the holiday. The balance must be paid 6 weeks before departure. This date will be on your invoice. Failure to pay the balance by this date will mean your booking is terminated and you will lose your deposit.
1.2 Once Pyrenees Mountain Adventure (PMA) receives your deposit and your booking form signed by the person making the booking, the contract between us will become binding. You will be sent an invoice for the balance due and last date for payment.
1.3 PMA strongly advises you do not incur any non-recoverable incidental expenses e.g. for visas, or travel, before you receive confirmation of your booking.
1.4 Payments will be accepted by cheque, bank transfer and PayPal.
2. Cancellation of Booking By You.
2.1 To cancel a booking, the Pyrenees Mountain Adventure office must be notified in writing by the person who made the booking. If you cancel your holiday you may lose money you have paid according to the following sliding scale:
Days before departure Amount of holiday cost lost
more than 42 deposit
between 29 and 42 60%
between 15 and 28 80%
14 or less 100%
2.2 These dates refer to the date PMA receives written notification of your cancellation.
2.3 PMA appreciates that wholly unforeseen events may result in cancellation by you and strongly advises insurance against irrecoverable cancellation costs.
3. Changes to or cancellation of your holiday by PMA.
3.1 If PMA has to make any major changes to your holiday, PMA will inform you as soon as reasonably possible if there is time before your holiday begins. You have the choice of accepting the change of arrangements or cancelling your holiday. If you cancel, PMA will refund all recoverable payments made directly to PMA for the cancelled trip. PMA will not be able to refund any personal expenses you may have incurred as a result of your booking e.g. flight payments, equipment purchases, travel insurance.
3.2 If PMA cancels a holiday due to Force Majeure, all recoverable payments made directly to PMA for the cancelled trip will be repaid to you. Alternatively, you can purchase another holiday from PMA and pay or receive (as the case may be) a refund in respect of any price differential.
4. Information Provided.
4.1 Any information provided by PMA, including information on the website, is given in good faith but without responsibility on the part of PMA.
4.2 The itinerary in the trip dossier is indicative only and should not be taken as a guarantee of what will take place and when. The walks programme may be subject to variation or cancellation due to party size, weather or operational considerations.
5. Adventure Travel.
5.1 mountainous terrain is hazardous and can involve death, injury, loss or damage to personal possessions, inconvenience and discomfort.
5.2 The trip dossier itinerary may not be followed exactly due to unforeseen circumstances.
5.3 You must have a level of fitness appropriate to your chosen holiday and are responsible for having with you the appropriate equipment and clothing. Kit lists can be found on the website.
5.4 You are responsible for bringing the appropriate equipment, details of which can be found on the website.
5.5 If in the opinion of PMA your fitness or equipment may compromise the safety of a trip, PMA reserves the right to cancel or terminate your holiday. In these circumstances you will not be entitled to a refund or compensation.
6. Client Responsibility.
6.1 You must abide by the authority of the tour leader/guide. Signing the booking form signifies your agreement of this.
6.2 You must not commit an illegal act or behave in a way that causes, or may cause, danger, distress or annoyance to others. If you do, your travel arrangements may be terminated without any liability on the part of PMA.
7. Accommodation Provision.
7.1 Accommodation at the Orri de Planès is in twin or double rooms with no en suite facilities. One twin and one double room share the same bathroom.
7.2 PMA requests that clients who book individually share a twin room with someone of the same sex. If this is not satisfactory, single room supplements apply.
7.3 On some bespoke trips accommodation may be in mountain refuges. Staying in a mountain refuge may mean clients have to sleep in mixed dormitories, there may not be hot water for showers and there may not be a choice of food in the evening.
8.1 It is a condition of booking that you are insured against medical and personal accident risks. This must be for the activities undertaken i.e. walking/hiking/trekking in a mountainous area. Cover must include repatriation costs, air ambulance and helicopter rescue services.
8.2 It is your responsibility to ensure that the insurance cover you purchase is adequate and you must complete the declaration on the booking form to confirm this.
8.3 You must provide proof of this insurance to the PMA office before the holiday starts. A photocopy/scan of insurance certificate is required.
8.4 You must bring the original, or copy, of your insurance document with you on the holiday.
8.5 Failure to provide this documentation may result in the cancellation of your booking without any refund for services not provided.
8.6 Cover for loss of and damage to personal items should also be included as all luggage and personal equipment is, at all times, at your own risk. PMA will not be responsible whatsoever for any loss and/or damage to your luggage and/or personal equipment.
8.7 PMA also strongly advises you to take out cancellation insurance in case you have to cancel your holiday due to unforeseen circumstances.
8.8 PMA suggests insurance cover comparable to the following
Medical / Repatriation Expenses £10 million
Personal Liability £2 million
Personal Accident £15,000
Cancellation or Curtailment £3,000
Missed Departure (travel disruption) £1000
Delayed Departure (after 12 hours) £120
Baggage, personal effects and money £1,500
Legal Expenses £25,000
Loss of Travel Documents £1000
9. Medical and Dietary Conditions.
9.1 If you have a medical condition which may affect you or the enjoyment of the holiday by any other client, you must let PMA know at the time of booking by filling in the relevant section of the booking form.
9.2 Similarly, you must advise PMA of dietary conditions and preferences at the time of booking in the space provided on the booking form.
10. Complaints Procedure.
10.1 If you are not entirely happy about something during the holiday, make it known to your guide/tour leader at the earliest opportunity.
10.2 If you feel that not enough was done at the time to resolve your problem or it wasn’t properly dealt with, notify in writing the PMA office within 35 days of the scheduled date of return. Please note PMA only deals with complaints via letter, telephone or email.
11. Our Liability Compensation.
11.1 PMA is covered by public liability insurance up to a maximum of £5 000 000 in any one event. PMA will accept liability for any negligence on its behalf but cannot be held responsible for any mishap to yourself or your property as a result of flight cancellations, vehicle accidents, strikes, sickness, Government or custom or police intervention, or other such happenings amounting to force majeure
11.2 PMA will not be liable for any damage caused by the total or partial failure to provide the holiday if such a failure is: attributable to anyone other than PMA; unforeseeable or unavoidable circumstances and attributed to a third party unconnected to us; as a result of unusual or unforeseeable circumstances, reasonably beyond the control of PMA; as a result of an event which PMA, even with all due care, could not foresee or forestall.
11.3 Where PMA is found to be liable for damages in respect of its failure to provide the holiday, the maximum amount of such damages, will normally be limited to two times the cost of the holiday.
12. Personal Images.
Any likeness or image of you secured or taken on any holiday by PMA, may be used by PMA, without charge in all media, for promotional or marketing purposes, including without limitations, promo materials of any kind such as brochures, slides and the internet.
13. Data Protection.
PMA will ensure that your personal information on the booking form is shared with no one, except with people providing services to PMA during your holiday, and only where strictly necessary.
Both sides of this agreement are made subject to, and must be interpreted and enforced according to, French Law in a French Court.
Date: 5th November 2010